Privacy Policy

Effective Date: 01 Feb 2026
Last Updated: 06 Feb 2026
Welcome to Annaposh (“we,” “our,” or “us”).
Annaposh is a cloud-based Restaurant Management SaaS platform that provides POS billing, QR code ordering, menu management, and payment processing solutions.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software, and services.

1. Information We Collect

We may collect the following types of information:
A. Personal Information
  • Name
  • Email address
  • Phone number
  • Business/Restaurant name
  • Billing address
  • GST details (if applicable)
B. Account & Usage Information
  • Login credentials
  • IP address
  • Browser type
  • Device information
  • Usage data (pages visited, features used)
C. Customer Order Information
When customers place orders through QR code ordering, we may collect:
  • Customer name (if provided)
  • Table number
  • Order details
  • Transaction amount
D. Payment Information
We do not store your card, UPI, or banking details on our servers.
All payments are securely processed through our third-party payment gateway partner:
Razorpay Software Private Limited
Payment data such as card numbers, UPI IDs, and banking details are collected and processed directly by Razorpay in accordance with their privacy policy.
You can review Razorpay’s privacy policy at:
 https://razorpay.com/privacy/

2. How We Use Your Information

We use collected information to:
  • Provide and operate the Annaposh platform
  • Process subscription payments
  • Enable QR code ordering and POS billing
  • Generate reports and analytics
  • Improve our services
  • Provide customer support
  • Comply with legal obligations

3. Payment Processing

All online payments for subscriptions or services are processed securely via Razorpay.
  • Annaposh does not store or process card or UPI details directly.
  • Payment transactions are encrypted and handled as per RBI and PCI-DSS compliance standards maintained by Razorpay.
  • In case of payment failure or disputes, users must contact support at the details provided below.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.
We may share data only with:
  • Payment gateway partners (Razorpay)
  • Cloud hosting providers
  • Legal authorities when required by law
All third-party service providers are obligated to maintain data confidentiality.

5. Data Security

We implement industry-standard security measures including:
  • SSL encryption
  • Secure cloud hosting
  • Role-based access control
  • Authentication safeguards
However, no digital system can guarantee 100% security.

6. Data Retention

We retain your information as long as:
  • Your account is active
  • Required for legal or accounting purposes
  • Necessary to provide our services
Upon request, we may delete your data subject to legal requirements.

7. Cookies & Tracking

Annaposh may use cookies to:
  • Improve user experience
  • Analyze traffic
  • Remember login sessions
You can disable cookies in your browser settings.

8. Refund & Cancellation Policy

Subscription payments made through Razorpay are subject to our refund and cancellation terms.
  • Users may cancel subscriptions as per plan terms.
  • Refunds, if applicable, will be processed via Razorpay to the original payment method.
  • Processing times may vary depending on banking partners.
For refund-related queries, contact us at:
 annaposh@gmail.com

9. Your Rights

You may:
  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your account
  • Withdraw consent where applicable
Contact us for such requests.

10. Third-Party Links

Our platform may contain links to third-party services.
 We are not responsible for their privacy practices.

11. Children’s Privacy

Annaposh services are not intended for individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
 Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:
Annaposh
Email: annaposhh@gmail.com
Phone: 9075823589
Address: Golden City Beside Prozone Mall, Chh Sambhajinagar 431001